Our People


Paratus is led by renowned claims specialist Sean Hayes, and was founded by legal entrepreneurs Nathan Hepple and Brett Ablong. It evolved from the Customer Assistance Centre founded by HBA partner Geoff Brookes in the late 90s, which became the only Australian claims management business to be wholly owned by a law firm (HBA Legal).

Paratus is part of the HBA Group, also comprising HBA Legal and business processing and tech solutions outsource enterprise, Pillion.  Each of these entities helps power the other, and together create a truly unique market proposition in the provision of legal, claims and business services.



Sean Hayes
Director and General Manager
M: +61 (0 411 010 270

Over two decades leading in Australia’s claims management market, Sean’s commercial focus delivers on  clients’  financial and performance goals, drawing on his expertise in lean processing and team management.

Geoff Brookes,
Chair of Board & Director, Client Services
M: 0411 223 271

Thirty years experience in claims management, Geoff founded the Customer Assistance Centre, Australia’s only integrated claims and legal services business, which evolved into Paratus, offering even greater scope for value and excellence.

Brett Ablong,
Managing Director
M: 0400 263 807

With twenty five years solving insurance law problems and building relationships, Brett is founding director of Paratus and Pillion, and Managing Director of HBA Legal. He drives the HBA Group to find a better path to legal service.

Nathan Hepple,
Director, Partnerships
M: 0413 318 184

Nathan is a public liability expert and NewLaw pioneer, founding partner of HBA Legal and Chair of the Board, and founding director of Pillion and Paratus. His quest is improvement, and his vision drives the HBA Group.

Katreena Belford
Senior Case Manager
T: +61 (0) 2 9376 1136

Katreena has more than 35 years’ experience in all aspects of customer service and claims management, and was with Paratus’ predecessor, the Customer Assistance Centre (CAC), since its inception in November 2000.


David de Santa-ana
Senior Case  Manager
T: +61 (0) 403 007 729

With over 15 years’ of claims management experience (including claims on behalf of multi-nationals), David has his eye firmly on building solid relationships which he believes is at the core of great outcomes. His mission is always to work collaboratively with all parties to achieve exceptional results.

Josh Murphy
Senior Case Manager
T: +61 (0) 422 542 637

Josh excels in lean, smart claims management to effectively reduce liabilities. He works strategically to meet client goals, and takes a true partnership approach with clients.

Julie Johnson
Manager, Operational Excellence
T: +61 (0) 439 087 821

Julie is a former practising psychologist who went on to become a psychological claims specialist for workers’ compensation claims. She has 13 years’ experience across the insurance industry, also holding strategic senior operational roles with numerous organisations.  Julie is a Certified Practising Project Director with Six Sigma Black Belt project management accreditation. She delivers business transformation for our clients under program management methodology with a focus on continuous improvement initiatives, risk mitigation and change management.

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